It was for my 9 yr old Grandson’s birthday. It was the little dog that he had when he was born up until when he was 7, so he was so excited to get the pillow to help remind him of his little dog. Thank you !!
I was totally devastated when my beloved Kongo passed unexpectedly on vacation. After driving all night between various big cities trying to find a vet to see him, only to be turned away, when 24 hours later, he bled to death at the vet we finally got him into, my world was shattered! Getting this pillow made was a life saver for me! It took a long while to be made and delivered, but got it just in time to take with us for a 3 month trip. Very life like, love having him sort of with me still whenever I look at it! Will probably do another one in the larger size.
I wish I could leave a review. The pillow I ordered last December has not arrived yet. The company emailed me a couple of weeks after I ordered the pillow to let me know the pillow would not arrive as soon as I had expected and that was fine with me. They also offered me a refund but I wanted to wait until they had time to make it. I intended to give the pillow to my husband because he is on the road a lot and I thought he might appreciate having a pillow with our dog's picture on it. I still would like to be able to give it to him and I hope to hear back from you soon.
Although we have three dogs, our chihuahua is the glue that holds the family together. We all love him to pieces, and he adores all the boys that come through our house as foster children. After adopting a foster child, we got him a pillow of Chico to snuggle with at night on the top bunk bed. This pillow has become our default gift to welcome boys to our family!
When my mom's dog was run over by a car recently, she told me she would need a pillow as soon as possible. When the package came she hid away to open it, but when she was ready to share we could see that the pillow had helped in her grieving process.
These pillows are magical! They are more than just an object, they represent an enduring expression of love.
I have purchased 3 different times but since the first time I was hooked. One was a gift to my daughter after her dog Mousie passed away. She was very happy and still sleeps with it every night. The second was for my sister after her dog Lucy passed and she was filled with tears of joy she takes her everywhere she goes. This third one is for a client who is newly mourning her precious pug. These pillows bring joy.
and healing to those who at a loss and it gives me joy and peace to be part of it. Thank you!
I had this pillow made for a friend who recently lost their dog. The pillow was a big hit and an emotional moment!
The pillows are perfect! I got them for my wife for her birthday and she’s obsessed.
Our dog passed, our daughter had a hard time with it. This was the best option and she sleeps with her “dog” now every night
I only received 2 of the 3 pillows I ordered. 3 stars because the pillows are good quality and the images transferred well. Customer service is a zero. Took over a month to receive our order and when we did it was incomplete. Have tried to reach customer service about it and all messages are returned. Maybe this will get through but doubt it. If you get your pillow you’ll be happy with it, but good luck to you if you’re in a hurry or experience a shipping issue. Overall I would not recommend.
Love the first order I received.
The second order I haven’t even received and no one. I mean no one we’ll get back to me on my second one. I have called. Sent four plus email. No answer.
Love the pillow!!! Can't wait to get more
A relative gifted me a pillow with my Ella’s photo after she died. It was such a comfort! So recently when two of my granddaughters lost their best good dogs, I ordered one for each of their deceased dogs. Both arrived today and are remarkable in detail and quality, with a photo likeness on each side. Excellent! Thanks so much for this oppportunity to bring them solace.
Love this pillow of my girl!
I love my pillow. It's cozy, squishy and will be perfect on my flight across the country and comforting while I'm away from Sparkle, my pug. Excellent!! Thanks!
It looked great!
A great memory, it's like a memory you can hug!!!!
Your product idea is such a useful one, and truly the color and clarity are just as pictured on the original photograph! It made my Sister so happy since the loss of her beloved cat, and I can't wait until she can see it in person!
Have to say my first purchase before Christmas took longer than expected. But this second time around I got it a lot faster! It came out absolutely perfect
My husband loved it. We lost our dog Thor in December of 2021. We had him for 12 wonderful years. My husband actually got tears in his eyes when he opened it. Thank you !’
My friend had to put her Boxer, Max, down after 10 years together, to include going through a divorce, marriage and death of a young adult son. Maxs' passing was unusually hard on her, understandably. This pillow arrived quickly and was absolutely perfect, I LOVE LOVE this company and am so happy with the product. Thank you so much!
Side note, I'm fine with my review going wherever it needs to but please withhold the picture from public postings, I didn't ask her about that part but did want to share it with you guys because it was so sweet!
Got it for a friend and the quality is amazing. Shipping takes a lot longer than they say. But worth the wait
These pillows have been so wonderful to our family. The loss of a family pet is hard, but these beautiful pillows are like having them around us again.
I ordered a pillow with my sweet girl Coco who crossed the rainbow bridge. I am super impressed. I would order from them again.
I have purchased two pillows for both of my nieces of their dogs. It is rare for a teenager to state "BEST GIFT EVER" but that is the response I got from both, along with tears of happiness! I highly recommend using this company.
Absolutely love it!!!
I have ordered 3 pillows so far and each one has been a nice gift for the person whose beloved dog has passed away. I about to order a 4th one.
It was awful. The items are not worth the stress getting these or the money I paid (even with a discount).
I had given up hope of ever receiving this order and assumed I had been scammed. But it came! And it is great! Fabric has a soft, fur like feel. Our toddler granddaughter will love it. We live far apart and now she can snuggle puppy Flynn between visits.
Customer service was not good at all. Can’t say you guarantee something and not follow through with it. Online customer service took extremely long to get a hold of someone. Product not as god as advertised.
Ordered on December 9th, as of February 10th i still have not received my pillow or been able to get another update. They did tell me on Jan. 3rd that it would be estimated to ship out the 3rd week to end of January, and that I'd receive an email when it did. I have not received any emails regarding it being shipped, and cannot get another response from them despite emailing several times. I hope i do receive my product soon, as i was really looking forward to giving this to my boyfriend as a Christmas present. But at this rate it may turn into his birthday present this July.
Pillow is okay, however the communication and customer service was horrible. I had ordered my pillow Thanksgiving with the promise that it would arrive before christmas. No communication it was going to be late. I kept emailing and getting told it was either being made or waiting to ship out. All the while I kept getting emails asking for more orders I finally received it once I said I wanted a refund. I had to buy a 2nd christmas present for my sister. Will never order from this company again.
Ordered two pillows. One of our dog for each of our kids. The pillows are absolutely adorable. However...I ordered in early November with a guaranteed by christmas delivery date. The pillows just came - Mid February. So well over two months late. Rather than discount that order they offered a discount on my next order...lol...never ordering again.
Good news: love the pillow! Bad news: took FOREVER to arrive. Lots of excuses and lies for the delays, which is unfortunate because the product is good quality and printed well. If you’re willing to wait a few months, then buy it!
We ordered the pillow in November and was guaranteed it would be delivered by Christmas. We did not receive it until February. We were told in December we would receive it before Christmas and each week we kept being told it was on the way. I would not order from them again.
The product was perfect but it really should have been made and sent sooner. To give offers for more products when the first paid for offer has not been delivered for months was insulting.
These pillows are the perfect way to remember our beloved Ozzie.
A great way to immortalize a childhood friend. She got the cat at age 4 and Idgy died 19 years later, this past fall. The pillow was a huge hit and the perfect way to keep her memories with her always.
Love the pillow but took literally 2 months to arrive! Ordered 11/27, plenty of time for Christmas, or so I thought. Arrived 2/1…..bad customer service, just an offer for a discount on my next order, really?!
My son absolutely loved it!! Our precious Lucy was barking at him while playing and looks so vicious but is not! It made his day!
The pillows are ok. The service was not ok. Bad customer service and bad communication during holidays. I would not recommend them considering all the other companies that provide this exact service.
Product was great it's the customer service I'm unhappy with I've sent them email's checking status updates on my second order and no response poor customer service if you ask me
It took 2 months to receive but it was worth it! ♥️
I Love my pillow came out just the way I Imagined it.
I love the pillow I ordered but it was a gift that I ordered a month before Christmas as a gift for someone and it took a month and a half to get it so don't get too excited about receiving it because it's a very long and frustrating wait.
The pillow looked great- but the shipping and customer service was poor because I was miss lead a few times on the status of my order. I ended up getting my pillow 30 days after the promised date.
I’m still waiting on my 2nd order that was placed before Christmas‼️ I would like an update to what happened to my order‼️
Not worth the hype! Took over a month to actually get the item and then I was a bit disappointed in the actual outcome of the product. Maybe I should have gone with a larger size??
Great company communication with me as a customer and my grandson loved the pillow of his dog who recently crossed the rainbow bridge
I ordered my 2 pillows on 11/25/22 for Christmas gifts (my Yankee passed away 11/15/22). With much dissatisfaction, my pillows were delivered on January 27, 2023. I contacted numerous times asking for updates (before & after Christmas) of my delivery status .
Kept getting the run around. Received emails that my order was delayed again. I am truly disappointed in the time frame it took to process & delivery. Especially my order date said : Christmas delivery. Nothing was communicated to me about delay until I reached out to them week of Christmas. Will not order from this company again. I should had used Vibe Pillows, my friend received her in a very timely manner.
My 9 yr old niece LOVED her pillow!! Her puppy is 16 years old, so we wanted a remembrance of our sweet "Brin Brin."
Honestly this was not a pleasant experience. I ordered this 5 weeks before Christmas and didn't receive January 17th 2months after I placed the order. I believe they did have something personal reasons But that being said it's Christmas a d they had ad's on Facebook etc. And they we're overwhelmed. They didn't offer any compensation only to return the pillow or to wait. It was just disappointing bc I'm the one who keep reaching out to them to find out what was going on.
while it was guaranteed by Christmas but didn't come until late January the pillow is amazing and came out perfect. The recipient loves it. I am going to order another one.
I love the pillow but the length of time it took to get the product and the communication I would rate a negative. There was zero communication unless I reached out about the status of the order and it took almost 8 weeks to arrive!
Thank you guys so much
It was late arriving for Christmas for my sister. Happy to be gifting it to her for her upcoming surgery on Monday. It has some dark shading, but I’m sure she will love having Hazel Grace during her recovery.
The finished product was adorable and the recipient was over the moon with the lifelike quality! However, I cannot be 100% honest without expressing my frustration with The process of actually getting my product. I ordered in November, no word until I reached out to them in mid-December. Email saying it wouldn’t arrive for Christmas. Nothing again until January when I started really asking for updates, time lines, proof of production. I love supporting small businesses and loved the end product, but customer service has lots of room to grow and improve.
Ordered around Thanksgiving, was guaranteed by Christmas, showed up Jan 30th. I was the one who had to initiate contact with customer service every time and to "make up for it" they offered me a discount on my "next purchase" as if they thought there would be one. Ended up getting a 10% discount. Also they cut off the cats tail. Pillow is a bit lumpy but pretty cute. 3/5 pillow, 0/5 customer service.
My experience with your company was awful. I will not be recommending or buying from you again. I ordered in a over bed with a guarantee of Christmas delivery. That didn’t happen. I just received the pillow two days ago. In December and January, I inquired about the status and received the same copied response each time. Horrible customer service.
It took way too long to get but it was very nice !
I don't know where to start.... I was guaranteed delivery by Christmas... my mom got the pillow on January 24th! I ordered the pillow on November 26th. My mom was alone during Christmas and lost her dog (dog depicted on pillow) and not only did she not get the pillow by Christmas (again she was alone) but a month later.... I couldn't be there because she is several states away, so I am in dismay.... thanks.. the pillow did look nice (once arrived).
Ordered 12/6 too late for Christmas but also took longer than I expected. I wish there was a customer service number that I could have spoken with someone instead of just emails. Although someone always replied the response was often vague. I was happy when I received my item had shipped email and I had a tracking number. It’s nice to have my “Jack” pillow since my buddy crossed the rainbow bridge. I miss him and love it.
I just wish that the pillow itself was darker. The dogs skin color blends in too much with the white. But other wise satisfied
It took a while to receive our pillow, but it was worth the wait! Communication was great! And the pillow was perfect!
I ordered In the second week of November...they said it would make it for Christmas...I got both of my pillows which were presents, in mid-January. The pillows are soft and the pictures are accurate but it was weeks before I even got confirmation that they were going to be late. They were expensive too.
Shipping is ridiculous. It took 8 1/2 weeks to receive my pillow. The pillow is cute. Doesn’t feel like amazing quality, but my son liked it. The pillow Is definitely darker than the photo I sent, but I guess that can’t be helped. I think my biggest issue is just the shipping. When I ordered, the website said 2-4 DAYS for shipping. That then was changed to 4 weeks. That somehow turned into almost 9 weeks, which blows my mind. I get that I ordered right before the holidays, but maybe don’t keep taking orders if you can’t produce items in a timely manner, then won’t cancel orders when requested. I will not order from this company ever again.
The absolute worst purchasing experience of my life.
I placed my order November 13, 2022 and it arrived January 27,2023. I ONLY received updates when I asked, they never informed me of the status without me asking first. I was also lied to on more than one occasion. First time I was told my order was being completed, second time I was told it was being shipped overnight free of charge. Finally, I was told the order was actually “lost in production”.
I would like to know exactly how many other people had this experience, as it took yet another 4 weeks after all of that to receive my pillow. I thought they’d get me my pillow as soon as possible when they finally found my order and processed it, but that was not even close to how it went. It was a very disappointing experience.
I was also offered 15% off my original payment for the inconvenience, yet never actually got that refund, even after I said that would be great. But believe me, they took full payment out of my account the second I hit “complete order”.
I just feel 11 weeks is absolutely insane. Again, I ONLY received updates when I emailed first. I think it’s a bad look for business.
If ordering for the holidays, I’d suggest you order it now to possibly receive it when you need it.
Got this for my daughter who had to leave her dog to go to college. SO SOFT
The pillow was nice good quality but delivery was slow . I ordered 2 more pillows on Nov 25 and still have not gotten them . They do keep you updated on why delivery is slow but I ordered for Christmas gift and it is almost February and still have not gotten them ..
I liked the finished product, though I ordered in November with guaranteed Christmas delivery and didn’t receive the pillows until january 20th. I was very disappointed because I wouldnt have ordered them if they didn't ‘guarantee’ Christmas delivery. I had to then ship them to my family members and it was kind of anticlimactic. I was looking forward to the reaction at Christmas!
It is nice. Customer service was horrible. Took over six weeks to receive item and communication from the company was the worst I have ever experience.
Cute little pillow.
I was very disappointed in how long it took to make a pillow that I could get done at Walgreens. It’s nice there’s nothing special about it, and to be honest it looks like some thing I could’ve made myself so receiving it weeks after Christmas I didn’t make it any better
While the pillow itself is very cute. The process of getting the pillow was ridiculous.
I ordered it first of November expecting it to arrive by Christmas. Not only did it not arrive by Christmas I never knew what the status was until I emailed the company. Dream Pillow reached out to me to let me know what was going on and why the delay, I had to email them over and over to get updates.
I didn't receive the pillow until January 26th, almost 3 months after I ordered. I'm sure the company was busy with Christmas orders however, their lack of communication was less than desirable.
The pillow turned out perfect. It took a bit longer than I expected to get.
Exactly what I wanted
So the actual product was good. My daughter was surprised and happy. My pillows are great. My only problem with this company was HOW LONG it took to arrive! I ordered on or before Thanksgiving with a guarantee of arrival before 12/24 (as stated on the website) any orders placed after my date had a statement saying they can't guarantee by 12/24. But that wasn't the case for me, I got the pillows in mid-January! I got an email from them saying they had staff issues and that I should get it before 12/24, but never did. I wasn't satisfied with the customer service. Want to make sure that others know a pillow may take WAY LONGER than expected.
I bought this as a surprise gift from my friend Janet. It was a favorite photo of her dog Jake and she absolutely just can’t believe how adorable the pillow is. She’s called me several times thanking me over and over again thank you very much for producing such a nice product.
took a long time to get but quality was good
Worst experience ever. I ordered on 11/7, was promised multiple times i would have it by Christmas and i got it 3 weeks after Christmas. The customer service is the worst i have ever experienced, no return calls, no return emails. I asked for a refund after Christmas multiple times and no one would return a call or email. Then i get my pillow after Christmas.
It took a while to get it but she loved it!
My daughter was very happy with the pillow. It looks exactly like him.
I requested that my order be cancelled when I was contacted by the company in December to let me know that my order would not be coming. I never heard a response back about cancelling my order with a full refund that the company offered. Now I have the product and am not sure what to do with it since I requested it be cancelled with a full refund that the company emailed me I could do.
Ordered Nov. 22 received it after Christmas, Jan. 10 or so. It was suppose to be a Christmas gift. Thought a whole month would be sufficient for delivery but it wasn’t. My sister loved them but not fun after Christmas.
Do not order from them unless you are prepared to wait 2 months for turn around. Ridiculous
I love it. Going to order another one with a different picture
I got this pillow of our late dog Mogwai. He was my wife's dog for over 14 years! Thanks for the great job!!
I ordered in November and just received due to them having so many orders. It was worth the wait! My daughter loves it!
We love our pillows
I'm happy to finally receive the pillow. I wanted to say it's okay, but I guess I like it more than that. The quality of the picture I sent wasn't the best, but I feel the pillow could've been slightly less blurry and they also chopped her tail from the photo. Waiting on second pillow I ordered separately, but I expect that one to be better as I sent a very good photo. Will order a second pillow of same as dog but with a better photo I guess. I wanted something better as my dog just recently passed away and this a way to keep her memory alive for us. Thank you for my pillow!
Hey future Dream A Pillow customers. I love the pillow. It did take 8 weeks. Ordered 11/23/22, and received 1/21/23. The communication was kinda poor to start with, but increasingly got better. I did think I got scammed to tell you the truth, but I got the pillow and it’s nice. I hope this company keeps working on better communication, and speeding up its production practices. I would order another one. Knowing it might take a little while.
My daughter loves it. It a picture of my parents dog that recently passed away.
Pillow looks just like the picture I sent. Great quality and very soft. We love it!
I bought 2 pillows for my adult kids of our dog with her favorite stuffed animal. When I opened the package I was amazed at the quality of the pillows. They’re soft and nicely stitched with just the right amount of filling so the picture lays flat and you can see the full picture. I will definitely order again. It took a bit of time to get the order, but 100% worth the wait. Definitely 5 stars!
Honestly very disappointed because I was told if I ordered by Nov 30 I would have it for Christmas. I just got it today Jan 21st. My daughter was still very happy. Nice product just wish they made them quicker. Thank you again.
I bought this as a gift. After 14 years Aspen went to the bridge.
Even though it took 3 months to get I didn’t give up.
Keeping in touch with customers was great.
It was my first pillow and it met or exceeded my expectations for it’s purpose, the customer service was exceptional! I hope employees are paid as well as I was treated. Thank you
I placed my order on 11/24 and was hoping to get my order by Christmas. This was to be my daughter's main Christmas gift but it didn't happen! At times, I felt I was getting the run-around and would never receive my order. I was almost at the point of contacting my bank when I received a tracking email. I received my order 2 days later - Jan 20th. All I can say is, please be patient! It is so worth it! These pillows are so soft and look exactly like the pics I sent. My daughter travels for her job and wanted her babies with her! She absolutely loves her pillows! Thank you so much!!