Jessica V.
If I could give negative stars I would they never made my pillow I ordered it about a year ago never got anything.! They are terrible they don't respond to any emails or calls.! DO NOT ORDER FROM THEM.!! Save your money.!!! I never got my money back.!!
Emily
Best gift for my college student!!
Joanne O.
The quality of the product is A+, the customer service team needs some work though. Pillow took a long, long time to arrive and there were no updates, or responses to my emails. Very frustrating when the product is a gift and you’re hoping it arrives in time.
Micah H.
Would love to post a picture and tell you how much I loved this but I ordered LAST Christmas and still have never received. At first I was told it was delayed due to an influx of holiday orders they weren’t prepared for as a smaller company. I continued to check on the status every few weeks up until the spring of 2023 and even sent another request last month but this time for a full refund. I have not heard back from the company since Feb 2023. Very disappointed that I gave them the benefit of the doubt and didn’t just ask for a refund right off the bat. I love supporting small businesses but this one just ended up taking my money and going MIA. Writing this review in hopes they’ll make it right.
Sara G.
Never got them ordered a year ago for Christmas said would be after. I had no problem with that. I have sent emails and no one has responded. This is a scam do not buy
Shante M.
Absolutely adorable l, and very realistic looking.
Tara P.
I did not receive this with my order!
Robin R.
Love them, my babies are with us always now huggable & soft
Tony T.
Just wasn’t what I expected. Was a black dog and the colors were almost purple.
Jami S.
Pillows never came. I have nothing to show for the gifts I purchased for last Christmas. Waste of and loss of money.
Krista
Terrible experience, and it’s really sketchy that you’re not able to contact the company. I ordered my pillow weeks ago and still haven’t received it. Tracking app says it hasnt been shipped. I’ve emailed customer service on more than one occasion, and I have yet to get a response back. I called the number listed on their website, and the number is no longer in service. I had a bad customer service experience similar to this last time I ordered, but thought I’d try them again. I wish I hadn’t. Apparently this is how they do business. Who knows if I’ll ever get this pillow. Don’t buy from this company.
Kristy
My daughter loved it!!
Elizabeth S.
Way to add photo, they look great and fast delivery.
Kate M.
I love the pillow. It’s exactly what I wanted with soft fabric and a clear image. However, it was very disappointing that the website says there is a 4 manufacturing period and takes 1-2 weeks to ship. This pillow took 2 months to get to my house. I reached out numerous times to the company and got zero responses from them. I wanted to gift this as a birthday present for someone and was very disappointed that I was unable to do so. If you want to order from this company, just know you will have to wait a minimum of 2 months, so be prepared if you are ordering this for a specific date. Other than that the quality was excellent and it is more affordable than competing companies.
Rebecah M.
Love dream a pillow, this is the 5th one I've ordered and they all have turned out great!!!
April C.
Site is a fraud....DO NOT ORDER FROM HERE....I ordered a pillow last year in November so she will have it for Christmas. And I never even received it.
blanca a.
It is now coming up a year in Nov that I placed order for 2 pillows- after many emails with no response on order I just want my pillows or a full refund.
**also this number on your link is not in service : 833-236-6999
Alec A.
I loved every single bit of it, i knew this was an amazing idea. This is my 16 year old pug that i lost three weeks ago, and as soon as I got the package, I was preparing myself to tear up, and a lot haha. I eventually did and i hugged him endlessly, this is the best purchase ive done in my entire life, i’ll remember my best friend even more than before, loved every memory with him, and now i can sleep with him again, So incredibly happy for this
Elizabeth M.
We lost our Dutch to cardiac arrest and he passed in my husband's arms. These pillows gave my husband something to hold on to. Thank you so much
Jessica S.
It was a terrific surprise for my who is daughter leaving for college soon!
Michele T.
Best gift ever!
Brent S.
Will make another
Shania D.
I absolutely love it and it comes out just like the image. My image was a little blurry but they still made my pillow perfect.
Sally H.
The pillow is outstanding! It was a gift for my grandson and he was thrilled. It looks just like his dog. It is front and center on his bed once he has made it in the morning.
Vivian S.
It was beautiful and it was a gift for an elderly lady with dementia. It brought joy to her seeing her dog again.
Sandra L.
I bought this as a gift for my sister who had to recently put her dog down. She loved it.
It's so soft, and the perfect likeness of her Gus. Thank you!!
Kimberly M.
Gave this pillow to my husband for Father's Day and he LOVES it! My kids want their own pillows of our dog for themselves!
Phyllis P.
I've ordered about 6 of your pet pillows. Everyone loves the personal touch in a gift..
Barbara T.
It is a great image of our dog Gracie from the front. When I chose to have pillow two-sided, I thought there was a way to have the back of our dog on the back side. I wish we could send in more than one picture to get the image of the dog from the back as well as from the front.
Joni S.
I bought this for my daughter, zaina was her sick girl and she is very missed.
She was so excited to get this she cried.
Henie B.
It was for my 9 yr old Grandson’s birthday. It was the little dog that he had when he was born up until when he was 7, so he was so excited to get the pillow to help remind him of his little dog. Thank you !!
Linda H.
I was totally devastated when my beloved Kongo passed unexpectedly on vacation. After driving all night between various big cities trying to find a vet to see him, only to be turned away, when 24 hours later, he bled to death at the vet we finally got him into, my world was shattered! Getting this pillow made was a life saver for me! It took a long while to be made and delivered, but got it just in time to take with us for a 3 month trip. Very life like, love having him sort of with me still whenever I look at it! Will probably do another one in the larger size.
Mary P.
I wish I could leave a review. The pillow I ordered last December has not arrived yet. The company emailed me a couple of weeks after I ordered the pillow to let me know the pillow would not arrive as soon as I had expected and that was fine with me. They also offered me a refund but I wanted to wait until they had time to make it. I intended to give the pillow to my husband because he is on the road a lot and I thought he might appreciate having a pillow with our dog's picture on it. I still would like to be able to give it to him and I hope to hear back from you soon.
Sarah W.
Although we have three dogs, our chihuahua is the glue that holds the family together. We all love him to pieces, and he adores all the boys that come through our house as foster children. After adopting a foster child, we got him a pillow of Chico to snuggle with at night on the top bunk bed. This pillow has become our default gift to welcome boys to our family!
When my mom's dog was run over by a car recently, she told me she would need a pillow as soon as possible. When the package came she hid away to open it, but when she was ready to share we could see that the pillow had helped in her grieving process.
These pillows are magical! They are more than just an object, they represent an enduring expression of love.
Lissette H.
I have purchased 3 different times but since the first time I was hooked. One was a gift to my daughter after her dog Mousie passed away. She was very happy and still sleeps with it every night. The second was for my sister after her dog Lucy passed and she was filled with tears of joy she takes her everywhere she goes. This third one is for a client who is newly mourning her precious pug. These pillows bring joy.
and healing to those who at a loss and it gives me joy and peace to be part of it. Thank you!
Margaret M.
I had this pillow made for a friend who recently lost their dog. The pillow was a big hit and an emotional moment!
Mallory K.
The pillows are perfect! I got them for my wife for her birthday and she’s obsessed.
Alicia H.
Our dog passed, our daughter had a hard time with it. This was the best option and she sleeps with her “dog” now every night
Meaghan S.
I only received 2 of the 3 pillows I ordered. 3 stars because the pillows are good quality and the images transferred well. Customer service is a zero. Took over a month to receive our order and when we did it was incomplete. Have tried to reach customer service about it and all messages are returned. Maybe this will get through but doubt it. If you get your pillow you’ll be happy with it, but good luck to you if you’re in a hurry or experience a shipping issue. Overall I would not recommend.
Carolyn N.
Love the first order I received.
The second order I haven’t even received and no one. I mean no one we’ll get back to me on my second one. I have called. Sent four plus email. No answer.
Thank you
Raymond S.
Love the pillow!!! Can't wait to get more
Adele S.
A relative gifted me a pillow with my Ella’s photo after she died. It was such a comfort! So recently when two of my granddaughters lost their best good dogs, I ordered one for each of their deceased dogs. Both arrived today and are remarkable in detail and quality, with a photo likeness on each side. Excellent! Thanks so much for this oppportunity to bring them solace.
Gina S.
Love this pillow of my girl!
Karen S.
I love my pillow. It's cozy, squishy and will be perfect on my flight across the country and comforting while I'm away from Sparkle, my pug. Excellent!! Thanks!
Ashley M.
It looked great!
Samantha H.
A great memory, it's like a memory you can hug!!!!
Sonya B.
Your product idea is such a useful one, and truly the color and clarity are just as pictured on the original photograph! It made my Sister so happy since the loss of her beloved cat, and I can't wait until she can see it in person!
Erica g.
Have to say my first purchase before Christmas took longer than expected. But this second time around I got it a lot faster! It came out absolutely perfect
Leah B.
My husband loved it. We lost our dog Thor in December of 2021. We had him for 12 wonderful years. My husband actually got tears in his eyes when he opened it. Thank you !’
Melissa C.
My friend had to put her Boxer, Max, down after 10 years together, to include going through a divorce, marriage and death of a young adult son. Maxs' passing was unusually hard on her, understandably. This pillow arrived quickly and was absolutely perfect, I LOVE LOVE this company and am so happy with the product. Thank you so much!
Side note, I'm fine with my review going wherever it needs to but please withhold the picture from public postings, I didn't ask her about that part but did want to share it with you guys because it was so sweet!
Mia D.
Got it for a friend and the quality is amazing. Shipping takes a lot longer than they say. But worth the wait
Amy M.
These pillows have been so wonderful to our family. The loss of a family pet is hard, but these beautiful pillows are like having them around us again.
Courtney B.
I ordered a pillow with my sweet girl Coco who crossed the rainbow bridge. I am super impressed. I would order from them again.
Denise S.
I have purchased two pillows for both of my nieces of their dogs. It is rare for a teenager to state "BEST GIFT EVER" but that is the response I got from both, along with tears of happiness! I highly recommend using this company.
Laron H.
Absolutely love it!!!
Susan B.
I have ordered 3 pillows so far and each one has been a nice gift for the person whose beloved dog has passed away. I about to order a 4th one.
Crystal M.
It was awful. The items are not worth the stress getting these or the money I paid (even with a discount).
LeAnn P.
I had given up hope of ever receiving this order and assumed I had been scammed. But it came! And it is great! Fabric has a soft, fur like feel. Our toddler granddaughter will love it. We live far apart and now she can snuggle puppy Flynn between visits.
Joseph H.
Customer service was not good at all. Can’t say you guarantee something and not follow through with it. Online customer service took extremely long to get a hold of someone. Product not as god as advertised.
Milena
Ordered on December 9th, as of February 10th i still have not received my pillow or been able to get another update. They did tell me on Jan. 3rd that it would be estimated to ship out the 3rd week to end of January, and that I'd receive an email when it did. I have not received any emails regarding it being shipped, and cannot get another response from them despite emailing several times. I hope i do receive my product soon, as i was really looking forward to giving this to my boyfriend as a Christmas present. But at this rate it may turn into his birthday present this July.
Gilyan B.
Pillow is okay, however the communication and customer service was horrible. I had ordered my pillow Thanksgiving with the promise that it would arrive before christmas. No communication it was going to be late. I kept emailing and getting told it was either being made or waiting to ship out. All the while I kept getting emails asking for more orders I finally received it once I said I wanted a refund. I had to buy a 2nd christmas present for my sister. Will never order from this company again.
Corinne P.
Ordered two pillows. One of our dog for each of our kids. The pillows are absolutely adorable. However...I ordered in early November with a guaranteed by christmas delivery date. The pillows just came - Mid February. So well over two months late. Rather than discount that order they offered a discount on my next order...lol...never ordering again.
Catherine M.
Good news: love the pillow! Bad news: took FOREVER to arrive. Lots of excuses and lies for the delays, which is unfortunate because the product is good quality and printed well. If you’re willing to wait a few months, then buy it!
Dennis C.
We ordered the pillow in November and was guaranteed it would be delivered by Christmas. We did not receive it until February. We were told in December we would receive it before Christmas and each week we kept being told it was on the way. I would not order from them again.
Jacqueline K.
The product was perfect but it really should have been made and sent sooner. To give offers for more products when the first paid for offer has not been delivered for months was insulting.
Aimee B.
These pillows are the perfect way to remember our beloved Ozzie.
Cherie W.
A great way to immortalize a childhood friend. She got the cat at age 4 and Idgy died 19 years later, this past fall. The pillow was a huge hit and the perfect way to keep her memories with her always.
Donna D.
Love the pillow but took literally 2 months to arrive! Ordered 11/27, plenty of time for Christmas, or so I thought. Arrived 2/1…..bad customer service, just an offer for a discount on my next order, really?!
Rene A.
My son absolutely loved it!! Our precious Lucy was barking at him while playing and looks so vicious but is not! It made his day!
Brandi B.
The pillows are ok. The service was not ok. Bad customer service and bad communication during holidays. I would not recommend them considering all the other companies that provide this exact service.
Elizabeth H.
Product was great it's the customer service I'm unhappy with I've sent them email's checking status updates on my second order and no response poor customer service if you ask me
Bonnie J.
It took 2 months to receive but it was worth it! ♥️
Jonathan L.
I Love my pillow came out just the way I Imagined it.
Sharon S.
I love the pillow I ordered but it was a gift that I ordered a month before Christmas as a gift for someone and it took a month and a half to get it so don't get too excited about receiving it because it's a very long and frustrating wait.
Scott G.
The pillow looked great- but the shipping and customer service was poor because I was miss lead a few times on the status of my order. I ended up getting my pillow 30 days after the promised date.
Regina P.
I’m still waiting on my 2nd order that was placed before Christmas‼️ I would like an update to what happened to my order‼️
Linda F.
Not worth the hype! Took over a month to actually get the item and then I was a bit disappointed in the actual outcome of the product. Maybe I should have gone with a larger size??
Samye Y.
Great company communication with me as a customer and my grandson loved the pillow of his dog who recently crossed the rainbow bridge
Janine F.
I ordered my 2 pillows on 11/25/22 for Christmas gifts (my Yankee passed away 11/15/22). With much dissatisfaction, my pillows were delivered on January 27, 2023. I contacted numerous times asking for updates (before & after Christmas) of my delivery status .
Kept getting the run around. Received emails that my order was delayed again. I am truly disappointed in the time frame it took to process & delivery. Especially my order date said : Christmas delivery. Nothing was communicated to me about delay until I reached out to them week of Christmas. Will not order from this company again. I should had used Vibe Pillows, my friend received her in a very timely manner.
Rebecca M.
My 9 yr old niece LOVED her pillow!! Her puppy is 16 years old, so we wanted a remembrance of our sweet "Brin Brin."
Venessa H.
Honestly this was not a pleasant experience. I ordered this 5 weeks before Christmas and didn't receive January 17th 2months after I placed the order. I believe they did have something personal reasons But that being said it's Christmas a d they had ad's on Facebook etc. And they we're overwhelmed. They didn't offer any compensation only to return the pillow or to wait. It was just disappointing bc I'm the one who keep reaching out to them to find out what was going on.
Chris H.
while it was guaranteed by Christmas but didn't come until late January the pillow is amazing and came out perfect. The recipient loves it. I am going to order another one.
Beth H.
I love the pillow but the length of time it took to get the product and the communication I would rate a negative. There was zero communication unless I reached out about the status of the order and it took almost 8 weeks to arrive!
Lizzie D.
Thank you guys so much
Tracy L.
It was late arriving for Christmas for my sister. Happy to be gifting it to her for her upcoming surgery on Monday. It has some dark shading, but I’m sure she will love having Hazel Grace during her recovery.
Lindsay G.
The finished product was adorable and the recipient was over the moon with the lifelike quality! However, I cannot be 100% honest without expressing my frustration with The process of actually getting my product. I ordered in November, no word until I reached out to them in mid-December. Email saying it wouldn’t arrive for Christmas. Nothing again until January when I started really asking for updates, time lines, proof of production. I love supporting small businesses and loved the end product, but customer service has lots of room to grow and improve.
Louis B.
Ordered around Thanksgiving, was guaranteed by Christmas, showed up Jan 30th. I was the one who had to initiate contact with customer service every time and to "make up for it" they offered me a discount on my "next purchase" as if they thought there would be one. Ended up getting a 10% discount. Also they cut off the cats tail. Pillow is a bit lumpy but pretty cute. 3/5 pillow, 0/5 customer service.
Amy S.
My experience with your company was awful. I will not be recommending or buying from you again. I ordered in a over bed with a guarantee of Christmas delivery. That didn’t happen. I just received the pillow two days ago. In December and January, I inquired about the status and received the same copied response each time. Horrible customer service.
Kathryn H.
It took way too long to get but it was very nice !
Michael L.
I don't know where to start.... I was guaranteed delivery by Christmas... my mom got the pillow on January 24th! I ordered the pillow on November 26th. My mom was alone during Christmas and lost her dog (dog depicted on pillow) and not only did she not get the pillow by Christmas (again she was alone) but a month later.... I couldn't be there because she is several states away, so I am in dismay.... thanks.. the pillow did look nice (once arrived).
Nancy R.
Ordered 12/6 too late for Christmas but also took longer than I expected. I wish there was a customer service number that I could have spoken with someone instead of just emails. Although someone always replied the response was often vague. I was happy when I received my item had shipped email and I had a tracking number. It’s nice to have my “Jack” pillow since my buddy crossed the rainbow bridge. I miss him and love it.
joanne h.
I just wish that the pillow itself was darker. The dogs skin color blends in too much with the white. But other wise satisfied
Julie E.
It took a while to receive our pillow, but it was worth the wait! Communication was great! And the pillow was perfect!
Jonathan B.
I ordered In the second week of November...they said it would make it for Christmas...I got both of my pillows which were presents, in mid-January. The pillows are soft and the pictures are accurate but it was weeks before I even got confirmation that they were going to be late. They were expensive too.
Stacey G.
Shipping is ridiculous. It took 8 1/2 weeks to receive my pillow. The pillow is cute. Doesn’t feel like amazing quality, but my son liked it. The pillow Is definitely darker than the photo I sent, but I guess that can’t be helped. I think my biggest issue is just the shipping. When I ordered, the website said 2-4 DAYS for shipping. That then was changed to 4 weeks. That somehow turned into almost 9 weeks, which blows my mind. I get that I ordered right before the holidays, but maybe don’t keep taking orders if you can’t produce items in a timely manner, then won’t cancel orders when requested. I will not order from this company ever again.
Kirsten A.
The absolute worst purchasing experience of my life.
I placed my order November 13, 2022 and it arrived January 27,2023. I ONLY received updates when I asked, they never informed me of the status without me asking first. I was also lied to on more than one occasion. First time I was told my order was being completed, second time I was told it was being shipped overnight free of charge. Finally, I was told the order was actually “lost in production”.
I would like to know exactly how many other people had this experience, as it took yet another 4 weeks after all of that to receive my pillow. I thought they’d get me my pillow as soon as possible when they finally found my order and processed it, but that was not even close to how it went. It was a very disappointing experience.
I was also offered 15% off my original payment for the inconvenience, yet never actually got that refund, even after I said that would be great. But believe me, they took full payment out of my account the second I hit “complete order”.
I just feel 11 weeks is absolutely insane. Again, I ONLY received updates when I emailed first. I think it’s a bad look for business.
If ordering for the holidays, I’d suggest you order it now to possibly receive it when you need it.
