Michael L.
I don't know where to start.... I was guaranteed delivery by Christmas... my mom got the pillow on January 24th! I ordered the pillow on November 26th. My mom was alone during Christmas and lost her dog (dog depicted on pillow) and not only did she not get the pillow by Christmas (again she was alone) but a month later.... I couldn't be there because she is several states away, so I am in dismay.... thanks.. the pillow did look nice (once arrived).
Nancy R.
Ordered 12/6 too late for Christmas but also took longer than I expected. I wish there was a customer service number that I could have spoken with someone instead of just emails. Although someone always replied the response was often vague. I was happy when I received my item had shipped email and I had a tracking number. It’s nice to have my “Jack” pillow since my buddy crossed the rainbow bridge. I miss him and love it.
joanne h.
I just wish that the pillow itself was darker. The dogs skin color blends in too much with the white. But other wise satisfied
Julie E.
It took a while to receive our pillow, but it was worth the wait! Communication was great! And the pillow was perfect!
Jonathan B.
I ordered In the second week of November...they said it would make it for Christmas...I got both of my pillows which were presents, in mid-January. The pillows are soft and the pictures are accurate but it was weeks before I even got confirmation that they were going to be late. They were expensive too.
Stacey G.
Shipping is ridiculous. It took 8 1/2 weeks to receive my pillow. The pillow is cute. Doesn’t feel like amazing quality, but my son liked it. The pillow Is definitely darker than the photo I sent, but I guess that can’t be helped. I think my biggest issue is just the shipping. When I ordered, the website said 2-4 DAYS for shipping. That then was changed to 4 weeks. That somehow turned into almost 9 weeks, which blows my mind. I get that I ordered right before the holidays, but maybe don’t keep taking orders if you can’t produce items in a timely manner, then won’t cancel orders when requested. I will not order from this company ever again.
Kirsten A.
The absolute worst purchasing experience of my life.
I placed my order November 13, 2022 and it arrived January 27,2023. I ONLY received updates when I asked, they never informed me of the status without me asking first. I was also lied to on more than one occasion. First time I was told my order was being completed, second time I was told it was being shipped overnight free of charge. Finally, I was told the order was actually “lost in production”.
I would like to know exactly how many other people had this experience, as it took yet another 4 weeks after all of that to receive my pillow. I thought they’d get me my pillow as soon as possible when they finally found my order and processed it, but that was not even close to how it went. It was a very disappointing experience.
I was also offered 15% off my original payment for the inconvenience, yet never actually got that refund, even after I said that would be great. But believe me, they took full payment out of my account the second I hit “complete order”.
I just feel 11 weeks is absolutely insane. Again, I ONLY received updates when I emailed first. I think it’s a bad look for business.
If ordering for the holidays, I’d suggest you order it now to possibly receive it when you need it.
Jean B.
Got this for my daughter who had to leave her dog to go to college. SO SOFT
penny w.
The pillow was nice good quality but delivery was slow . I ordered 2 more pillows on Nov 25 and still have not gotten them . They do keep you updated on why delivery is slow but I ordered for Christmas gift and it is almost February and still have not gotten them ..
Marcella B.
I liked the finished product, though I ordered in November with guaranteed Christmas delivery and didn’t receive the pillows until january 20th. I was very disappointed because I wouldnt have ordered them if they didn't ‘guarantee’ Christmas delivery. I had to then ship them to my family members and it was kind of anticlimactic. I was looking forward to the reaction at Christmas!
Melodie D.
It is nice. Customer service was horrible. Took over six weeks to receive item and communication from the company was the worst I have ever experience.
Cecilia M.
Cute little pillow.
Christine I.
I was very disappointed in how long it took to make a pillow that I could get done at Walgreens. It’s nice there’s nothing special about it, and to be honest it looks like some thing I could’ve made myself so receiving it weeks after Christmas I didn’t make it any better
Cheri W.
While the pillow itself is very cute. The process of getting the pillow was ridiculous.
I ordered it first of November expecting it to arrive by Christmas. Not only did it not arrive by Christmas I never knew what the status was until I emailed the company. Dream Pillow reached out to me to let me know what was going on and why the delay, I had to email them over and over to get updates.
I didn't receive the pillow until January 26th, almost 3 months after I ordered. I'm sure the company was busy with Christmas orders however, their lack of communication was less than desirable.
Alyssa M.
The pillow turned out perfect. It took a bit longer than I expected to get.
Michele G.
Exactly what I wanted
Kristy G.
So the actual product was good. My daughter was surprised and happy. My pillows are great. My only problem with this company was HOW LONG it took to arrive! I ordered on or before Thanksgiving with a guarantee of arrival before 12/24 (as stated on the website) any orders placed after my date had a statement saying they can't guarantee by 12/24. But that wasn't the case for me, I got the pillows in mid-January! I got an email from them saying they had staff issues and that I should get it before 12/24, but never did. I wasn't satisfied with the customer service. Want to make sure that others know a pillow may take WAY LONGER than expected.
Alma M.
I bought this as a surprise gift from my friend Janet. It was a favorite photo of her dog Jake and she absolutely just can’t believe how adorable the pillow is. She’s called me several times thanking me over and over again thank you very much for producing such a nice product.
VICKI S.
took a long time to get but quality was good
Josh M.
Worst experience ever. I ordered on 11/7, was promised multiple times i would have it by Christmas and i got it 3 weeks after Christmas. The customer service is the worst i have ever experienced, no return calls, no return emails. I asked for a refund after Christmas multiple times and no one would return a call or email. Then i get my pillow after Christmas.
Ivy M.
It took a while to get it but she loved it!
Jon B.
My daughter was very happy with the pillow. It looks exactly like him.
Brittany L.
I requested that my order be cancelled when I was contacted by the company in December to let me know that my order would not be coming. I never heard a response back about cancelling my order with a full refund that the company offered. Now I have the product and am not sure what to do with it since I requested it be cancelled with a full refund that the company emailed me I could do.
Cruz R.
Ordered Nov. 22 received it after Christmas, Jan. 10 or so. It was suppose to be a Christmas gift. Thought a whole month would be sufficient for delivery but it wasn’t. My sister loved them but not fun after Christmas.
Kathy M.
Do not order from them unless you are prepared to wait 2 months for turn around. Ridiculous
joanne h.
I love it. Going to order another one with a different picture
Sean F.
I got this pillow of our late dog Mogwai. He was my wife's dog for over 14 years! Thanks for the great job!!
Jessica M.
I ordered in November and just received due to them having so many orders. It was worth the wait! My daughter loves it!
laura m.
We love our pillows
Lisa F.
I'm happy to finally receive the pillow. I wanted to say it's okay, but I guess I like it more than that. The quality of the picture I sent wasn't the best, but I feel the pillow could've been slightly less blurry and they also chopped her tail from the photo. Waiting on second pillow I ordered separately, but I expect that one to be better as I sent a very good photo. Will order a second pillow of same as dog but with a better photo I guess. I wanted something better as my dog just recently passed away and this a way to keep her memory alive for us. Thank you for my pillow!
Chad W.
Hey future Dream A Pillow customers. I love the pillow. It did take 8 weeks. Ordered 11/23/22, and received 1/21/23. The communication was kinda poor to start with, but increasingly got better. I did think I got scammed to tell you the truth, but I got the pillow and it’s nice. I hope this company keeps working on better communication, and speeding up its production practices. I would order another one. Knowing it might take a little while.
Jennifer N.
My daughter loves it. It a picture of my parents dog that recently passed away.
Stephanie D.
Pillow looks just like the picture I sent. Great quality and very soft. We love it!
Melissa E.
I bought 2 pillows for my adult kids of our dog with her favorite stuffed animal. When I opened the package I was amazed at the quality of the pillows. They’re soft and nicely stitched with just the right amount of filling so the picture lays flat and you can see the full picture. I will definitely order again. It took a bit of time to get the order, but 100% worth the wait. Definitely 5 stars!
Carmen B.
Honestly very disappointed because I was told if I ordered by Nov 30 I would have it for Christmas. I just got it today Jan 21st. My daughter was still very happy. Nice product just wish they made them quicker. Thank you again.
Mary M.
I bought this as a gift. After 14 years Aspen went to the bridge.
Even though it took 3 months to get I didn’t give up.
Keeping in touch with customers was great.
Derek G.
It was my first pillow and it met or exceeded my expectations for it’s purpose, the customer service was exceptional! I hope employees are paid as well as I was treated. Thank you
Tracy S.
I placed my order on 11/24 and was hoping to get my order by Christmas. This was to be my daughter's main Christmas gift but it didn't happen! At times, I felt I was getting the run-around and would never receive my order. I was almost at the point of contacting my bank when I received a tracking email. I received my order 2 days later - Jan 20th. All I can say is, please be patient! It is so worth it! These pillows are so soft and look exactly like the pics I sent. My daughter travels for her job and wanted her babies with her! She absolutely loves her pillows! Thank you so much!!
Lindsay R.
Shipping took WAY longer than promised, but the company was apologetic and stayed in contact. It also was over the holidays. Once it shipped it arrived very fast. Anyway, my son LOVES the pillow! The picture is clear and the pillow is very soft. Thank you!
Carleen S.
This pillow is okay. That said, I ordered November 20th as a Christmas gift, which their website stated guaranteed delivery by December 25th if ordered before December 1st. They gave me the runaround for over a month regarding when it would ship and I finally received it on January 16th. Would not recommend. Dismal customer service. Reported to BBB.
Hannah H.
I ordered my pillow black Friday with a promise that my pillow would be received before Christmas. With Christmas around the corner I emailed the company checking my order status, I received a response that my pillow would be in the next batch out (In December)... I did not receive my pillow until January. I was so excited to FINALLY get my pillow, when I opened my package I realized something was missing... My dogs tail!!!!! I went back through my pictures just to make sure how visible his tail was, and it's there, very visible. They just cut it off! So needless to say I have been disappointed with my experience!
Debra C.
Took awhile to get here because they are a small company but I'm so happy the way it turned out
Charles B.
My girl lovvvvves it. Her soul dog passed away two years ago and she misses him everyday. I'm just glad I could give her something like this thanks to y'all
Great quality....picture....softy
Thank you!
Leah T.
Right before Thanksgiving we lost our cat. He was my daughter's best friend and life long buddy. I wanted to make her something that would bring her comfort. It came out better than expected! She loved it! Although I was disappointed it didn't make it in time for Christmas, I was satisfied with the finished product and will order from them again!
Todd G.
We had three pillows made up, turned out very nicely. we will order again,great gift idea. But beware, around holiday seasons orders may be delayed. Order at least 2 months before you need them.
Communication was good and timely.
Tracie K.
The pillow makes my dad look like he has zero hair on top-when he I fact has a little. Just made him look weird
Patrick C.
My wife's beloved dog passed away back in 2017, so to have you guys create what you have for us means more than words can express!
Looking forward to ordering more in the near future!
Molly G.
The pillow of my beloved Maggie is absolutely beautiful. Thank you.
Sarah S.
This was such a wonderful gift for my 9 year old daughter. She was literally so overwhelmed with happiness, she cried. Such great quality and super soft, perfect for cuddling. This was so worth the wait. Thank you Dream A Pillow!
Monica B.
Even though it took a little longer than expected to receive it, they were very good at keeping me updated, it was well worth the wait.
I ordered this for my daughter after she lost her sweet Nellie.
I will definitely order again.
Chandra D.
Ordered as a Christmas gift , ordered in November and took till Jan 9 to get it. Emailed them several times even that was delayed. So sad and disappointed. Quality is great, picture could be better on pillow.
Craig H.
My Pillow was perfect and life like definitely worth the wait for it to arrive. Thank you for the awesome gift.
Linda G.
Great job! Granddaughter loved it.
Unfortunately we got caught in the delay and didn’t receive on time.
Michele B.
The pillow was a gift for my granddaughter with the picture of her cats. We both love it and will certainly order more in the future!
Sheila F.
The pillow turned out okay. But it took almost two months to receive it. Communication was poor. I was suppose to get extra discount because of the delay never got it. I will not be purchasing anything from you all in future.
Lindsey J.
I bought this for my daughter after our dog passed away! She loves it carries it everywhere with her! Thank you so much
Natalie P.
Christmas gift for my grandma!❤️
My cat loves it too!❤️
10/10 recommend
Sandra F.
There was a little hiccup but I was kept informed and everything followed through. Worth the wait
Vince N.
Very clear communication despite being a tad late for the holidays but my girl loved her gift :)
Julie S.
Was a gift for a friend and she loves it.
Alfredo v.
Absolutely adorable pillow
Alfredo v.
My granddaughter absolutely loves the pillow and does not let it out of her sight and constantly hugs it
Rebecca f.
The colors weren’t as vibrant as the photo and the shape wasn’t as expected
Matthew F.
Good things come to those who wait. I ordered in November thinking the pillow would arrive by Christmas, but it did not. That was a bummer, but I kept faith. When it arrived early January, my wife wept with joy. The shape and image of our beloved pet back in our home. It now commands a special spot, and we talk to her just like old times. This company is having growing pains, but they are dedicated to providing a high quality pillow that is definitely worth the wait.
Sandy D.
Took a while to get my pillows but it was so worth the wait!! I lost both of my fur babies during the pandemic. Seeing these pillows on the couch where my babies used to be, I feel like I have them back again. ❤️
Elizabeth H.
Christmas present for my daughter. She absolutely loved it.
Joel S.
It turned out amazing! Very happy with it
Paula W.
Love the product but it was ordered on November 20th and received on January 10th. No explanation and no compensation for after Christmas delivery. Very disappointing. Won't buy from here again.
Alex G.
The product came 3 weeks after it was supposed to. I ordered in November 10th, and didn’t receive until 2 weeks after Christmas. I was repeatedly promised I would receive the product for Christmas. Then, the day before Christmas I was told it would be late. Nothing but excuses, worst customer Experiance I’ve ever had.
Donna C.
Akthough very late arriving — after Christmas — it was ordered Nov 23 — the pillow is perfect !
Diana P.
I love my pillow so much! Its so soft and so well made!
Katie A.
Took forever to ship but liked the product.
Dorothy C.
Received my pillows of my two dogs and loved them. They were a gift and they were loved. Took longer than expected, but we’re so worth the wait.
Alyssa B.
This pillow was a hit! Friend absolutely loved it! Would definitely recommend buying one and I will definitely be getting another one here soon! Great customer service!
Kelli S.
I did not have for Christmas. Received one of two orders so far.
Your team was very good at communicating regarding the back up and delay. Worth the wait. Very cute pillow and super soft. Can’t wait to see the other 3 I ordered.
Kelli
Melissa R.
The reaction on my sister and brother-in-laws face was worth the wait. Got it after Christmas and was a little surprised….I thought it was coming in the shape of the picture of their dog, not a square pillow. I may have misunderstood though. It’s nice though.
Melanie C.
My niece recently had to put her dog down. I ordered the pillow to hug. She cried when she opened it!
Elana D.
Although the pillow is cute and my son was thrilled to receive it. I ordered it well in advance to make sure it would arrive in time for Xmas. It arrived weeks after Xmas and I was disappointed with the fact that the communication from the company was lacking and didn't seem to care just sent me the same email responses over and over and then gave a partial refund of only $5. I do not recommend ordering.
Pat W.
I can't at this time show a photo. It is a gift to my granddaughter. She's really excited about it.
Amber R.
I love the pillow. What I dont love it that is was guaranteed to come before Christmas. I received a confirmation email. The day after Christmas I got an email saying they are sorry but it is running late although I ordered November 20. I didn't receive any type of gift or partial reimbursement for the inconvenience which really upset me.
Sandra B.
My pillow came out great. Seams well made and it is so soft
Nicole P.
The Dream Pillow looks so cute and they did a great job of cropping the picture to fit the subject perfectly! It did take longer to ship than expected (a month), but it was better late than never!
Merle K.
Took a period of time to received (5weeks) but was worth it. I really love both pillows.
Sandi D.
I unfortunately had to wait a longer time to receive my pillow. It was a Christmas gift, so we missed Christmas. It was for my daughter-in-law, who lives in Houston TX. I was given the option to cancel my order due to the length of time it took. I really wanted the pillow so I opted to keep my order. I am so happy I did! I just love it. I took it to the Post Office today and mailed it to her. I can't wait to see her reaction. I do have to include, your company kept me informed with continuous correspondence. I appreciate that so much. I certainly will remember your company for future orders I may have. ~ Sandi Demkovich
Linda W.
The smile says it all. Well worth the wait. Very soft and life like. Appreciate the customer service too.
Lynda S.
I ordered these for my family and they were a huge hit! Our son will take one with him to college and my mom loves her dog pillow! These did not disappoint!
Terry O.
This was a gift for my daughter who LOVES the dog she's pictured with on the pillow!
Seth W.
The pillow came out great
Dana O.
I ordered my pillow on 11/17, before Thanksgiving. I was told delivery was guaranteed before Christmas. I reached out after 2 weeks to inquire as to when it would be shipped and had no response. After several attempts, I finally got a response that it would be shipped within a week. When that did not happen I reached out again and was told it was in the next batch, but promised delivery before Christmas. Again when I did not receive any shipping information I reached out several more times and go no response. Finally I commented on social media and got a response that it would be shipped on 12/19 again with a guarantee Christmas delivery. When that didn’t happen I was told it would ship on 12/22. It finally shipped and arrived on 12/30, clearly not by Christmas as promised. I have reached out several times as I would like a refund, and I do not receive any response. Buyer beware. The pillow itself is cute and soft but thinner than I thought it would be.
Jillian N.
We sent it to another state. It was late for Christmas but when she opened it, her mom said, she cried. Must have been good. Thanks!
Cynthia B.
Ordered on Nov 20th, it was promised by Christmas. Didn’t come until Jan 6th.
Lena C.
Love our pillow, It was the perfect gift!
Susan L.
Very well made Quality is awesome. The Lines in the Pillow are matched perfectly. I will be buying more. I highly recommended. ❤️❤️❤️
David C.
Took a little while to get, But it was the Christmas rush, so i understand. The pillow is amazing ! High quality and the photo was perfect !
Silvia T.
I absolutely LOVE my pillow! It’s so soft and the print so clear and bright!! It took a minute to receive but it was totally worth the wait!!!
Sheila S.
I bought the pillow for a friend of mine whose dog crossed the rainbow bridge this passed year. She loved it! It is very well made and so soft!
Heather G.
Pillow is so soft! Got for my daughter for Christmas. She loves it!
