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This could be due to several issues:

1) The image is too small

2) The File is corrupt

3) The image hasn't finished uploading

Shaped Pillows are outlined and follow the shape of the animal or object in the photo provided

Square Pillows are the standard box shaped pillows. 

*We recommend to purchase the shaped pillow

All of our orders are shipped from our factory in Dallas Texas. Our shipping times are as listed:

We are currently experiencing high demand. You may experience delays on the production of your order. 

Normal Production Time: 2-4 business days

Standard Shipping (UPS Ground or USPS First Class mail): 3-4 Days

Express Shipping (USPS Priority or UPS Next Day Air): 1-2 Days

International Delivery After Shipping: 5-10 Days 

All items that are:

• Purchased within 30 days of receipt of your shipment
  
• All, but Custom (Image-to-pillow) Orders
  
• In original condition
  
• In the original packaging
• are allowed to be returned.